About the expert: Sergey Chistyakov is an economist by training, a business analyst by vocation. He has been working in the field of customer service and automation for more than 9 years, including 7 years at EvoTech, where he is responsible for the digital transformation of processes in contact centers. Having started his career working on the line at the largest bank in Kazakhstan, Sergey deeply understands the real pains of customers and operators. Today, he helps companies improve service efficiency through robotics. In addition to his professional activities, Sergey develops strategic thinking and teamwork as a coach of the school's What? Where? When?.

– Increase the productivity of contact centers through the introduction of digital solutions

– Optimize debt collection processes using robots

– Reduce the burden on operators and increase customer satisfaction

– Implement a strategic approach to data analysis–based service

What will you get at the consultation:

– Analysis of current service processes and identification of growth points

– Ideas for the introduction of robotics in customer service and collection

– Recommendations for improving the quality of service using IT

– Answers to questions on the digital transformation of support processes

How is the consultation going: Format: Online via Google Meet or Zoom

Duration: 45–60 minutes

Additional steps: After completing the consultation, our manager will contact you to clarify the details and send you a questionnaire for preparation. This will allow you to make the most of your session time and focus on key issues.